Those complications, through your actions to circumvent region restrictions, will not be the responsibility of this store We will not honor a return/refund request. Transfer is final upon order completion.Ĭircumventing Region Restrictions: Placing an order using an anonymous IP/VPN of a different country can cause complications during redemption and launching of region-blocked games. Pre-Order Exception: By request, a pre-order purchase may be cancelled before the game is released and delivered to you (a fulfilled order no longer falls under this exception).īack-Order Exception: By request, a back-order purchase may be cancelled before the order is fulfilled.Īdding Funds to Wallet Exception: No refunds will be issued for any funds transferred to a MacGameStore/WinGameStore Wallet. Sale is Final Exceptions: Due to contract obligations, NO REFUNDS, CREDIT OR RETURNS will be accepted for any games that are marked as “Final Sale”. The last 2K game was Civ:BE (pre-ordered it because it was 50 and the Oz tax hadn't been applied yet). The last Activision game I bought was CoD:Ghosts and only because it was 15 at K-Mart. Refunds may be exceptionally offered if customer service has determined the customer’s refund request is reasonable (for example, proof that the game does not run on your PC/Mac).Įuropean customers: If you live in the EU, revealing your key or activating the game in your MacGameStore/WinGameStore account means you waive your right to cancel your purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if the performance of our services has begun (for example, if the activation key has been disclosed to you).Īny game purchased with in-store credit cannot be returned for another in-store credit. I've hardly bought any AAA stuff lately, or at least new AAA stuff. As with most digitally delivered software products, full refunds on digital downloads are not accepted once an activation key has been revealed to you and/or you have activated the game. Green Man Gaming is an official gaming retailer of PC and Xbox game keys. In the future, do yourself a favor and save the hassle and potential money loss.If for any reason you are unsatisfied with your purchase, you may request in-store credit of your digital download purchase within 7 days of your purchase. Safe & Secure 100 secure and 24h support. Enjoy our instant digital downloads for cheap at CDKeys The store will not work correctly in the case when cookies are disabled. So I lost 40 euros buying a game that DOESN’T work and Kinguin isn’t willing to assist. Buy all the best Xbox games at the lowest prices for Xbox 360, One and Series X. After heading back to Kinguin they came to the conclusion “that the can’t overrule the sellers required information” so if I am unable to get this information I would just have bad luck. But when I showed this, they said they couldn’t help me since I bought it from Kinguin. Instead of receiving this information, they ALSO needed a proof of purchase etc. were all needed.Īfter I gave all this information over the course of 3 days they came to the conclusion I needed to go to Bethesda and ask them for the activation date from the key. A lot of screenshots, including proof the key didn’t work, transaction history etc.
I contacted Kinguin and they said they needed proof. So I thought, all good, I’ll just try to get a new one with the buyer protection I got with the game. I tried to enter this key three times, checking if I had made a mistake in how I typed it, but I hadn’t. And how wrong I was.Īfter the payment went through, I got an email containing a key, possibly from a store bought game. I already was pretty worried since I know about the bad reputation these companies have, but I was low on money so I decided this would be the best option, and since they have this thing called “Buyer Protection” I thought I would be safe from fake keys. Tuesday I made the mistake to buy the new fallout 76 game from Kinguin.